Warranty Coverage
At Ichiban Tekno, we want you to enjoy your gadgets with confidence. All eligible products are covered by the applicable manufacturer's 1 Year warranty and standard 7-day return policy, depending on the product.
Please read the following guidelines before submitting a warranty or return request.
🛡️ Warranty Coverage
Warranty coverage generally applies to manufacturing defects and defects in materials or workmanship that occur during normal intended use.
The warranty period varies by product and brand. Please check the product listing, official warranty card, or manufacturer's warranty terms for the exact coverage period.
Depending on the product and warranty terms, service may include:
- Repair
- Replacement of defective parts
- Replacement of the product, when applicable
- Other remedies available under the applicable warranty and Philippine consumer-protection laws
❌ What Is Not Normally Covered
Warranty does not normally cover damage caused by:
- Accidental drops, impact, cracks, or dents
- Liquid or water damage
- Improper use, installation, or handling
- Unauthorized repair, modification, or disassembly
- Electrical surge or unstable power supply
- Use of incompatible chargers, accessories, or components
- Normal wear and tear
- Scratches and other cosmetic damage caused by use
- Lost or stolen products
- Software modifications, rooting, jailbreaking, or unauthorized software
- Damage caused by misuse or failure to follow manufacturer instructions
Certain accessories, batteries, chargers, cables, and consumable components may have different warranty coverage.
📦 Received a Defective or Damaged Item?
If your item arrives damaged, defective, or does not function as intended, contact us as soon as possible.
Please provide:
- Your order number
- Proof of purchase
- Product name/model
- Serial number or IMEI, if applicable
- Description of the issue
- Photos or video of the issue
Please do not ship an item back without receiving instructions from Ichiban Tekno first.
🔧 Warranty Claim Process
1. Contact Us
Send us your order details and describe the problem.
2. Troubleshooting
Our support team may provide troubleshooting instructions.
3. Inspection
If necessary, the product will be inspected by Ichiban Tekno or the appropriate manufacturer's authorized service center.
4. Resolution
If the issue is confirmed to be covered by warranty, the applicable repair, replacement, or other appropriate remedy will be arranged.
🏭 Manufacturer Warranty
Many products sold by Ichiban Tekno are covered directly by the manufacturer's warranty.
In these cases, warranty service may be handled by the manufacturer's authorized service center. Ichiban Tekno can assist in coordinating the claim where applicable.
Warranty processing time may vary depending on the brand, service center, availability of parts, and complexity of the repair.
🔄 Returns & Exchanges
Returns or exchanges are subject to the applicable product condition, return policy, manufacturer warranty, and Philippine consumer-protection laws.
A product that is simply unwanted or a change-of-mind purchase may not automatically qualify for a return or exchange.
However, defective, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer rights and legal requirements.
For more information, you may refer to Shipping and Return Policy
💾 Before Sending Your Device for Service
Please back up your important files and personal data before submitting your device for warranty service.
Where appropriate, remove your:
- Personal accounts
- Passwords/security locks
- SIM card
- Memory card
- Personal files
Some repairs may require the device to be reset. Ichiban Tekno is not responsible for personal data that is lost during the repair process.
📋 Keep Your Proof of Purchase
We recommend keeping your:
- Official receipt or sales invoice
- Shopify order confirmation
- Warranty card, if provided
- Product packaging and accessories
- Serial number/IMEI
These details can help us process your claim faster.
⚖️ Your Consumer Rights
Nothing in this Warranty & Returns Policy is intended to remove or limit any rights or remedies available to customers under applicable Philippine consumer-protection laws and regulations.
Where applicable, customers may be entitled to repair, replacement, refund, or other remedies for defective products.
📞 Need Warranty Assistance?
Ichiban Tekno
🌐 shop.ichibantekno.com
📧 inquiry@ichibantekno.com
When contacting us, please include your order number + product name + description of the issue.
We'll do our best to get your gadget situation sorted out as smoothly as possible. 🙌