Orders   Payment   Delivery  Returns  Membership

 

Orders

How to order?

We make your shopping experience as simple as possible, just follow these steps:

1. Go to shop.ichibantekno.com
2. Select the item that you want to order
3. Add it to your cart
4. Proceed to check out.

How to modify an existing order?

When you order a product from Ichiban Tekno Store but suddenly made a decision to change or modify some details such as color, quantity and even model. You need not worry because you can directly message us via email, chat or Facebook messenger to modify an order. Check the option below to reach us.

CONTACT DETAILS:

Email Address: orders@ichibantekno.com
FB : @ichibantekno
IG : #ichibantekno

How to cancel an order?

You can directly message us via email, chat or facebook messenger to cancel an order

CONTACT DETAILS:

Email Address: orders@ichibantekno.com FB page: @ichibantekno

Payment

Do you accept COD?

Yes! We are glad to tell you that COD is available NATIONWIDE! But as off the moment COD is capped up to P10,000.00 only.

Where do I input my voucher/discount code on the website?

You can put the code in the discount box located at the right corner of check out page.

What are your modes of payments?
PAYMENT OPTIONS:

  • CASH on Delivery (COD Nationwide)
  • Credit Card (Visa, Mastercard) via PayPal
  • Bank Deposit/Transfers(BDO, BPI Savings Account)

Via Payment Gateway Partners:
  • Gcash
  • Coins.Ph
  • 7eleven
  • Mlhuillier
  • Cebuana
  • Bank Cash/OTC (BDO, BPI Savings Account)

Do you have installment plans?

Yep! Please click this link for more info about  installment plan: Credit Card Installment

Do you have a different price for cash and credit card?

You will still pay the same price even if you use cash or credit card.

Do I need a bank account to do bank transfers?

No, you can go to our partners bank and you can do over the counter payment
You just send us the receipt once payment has been done. :)

I don’t have a Paypal account, how do I pay?

Paypal is only our payment terminal. You don't need to have a Paypal account to use the secure link for payment via Paypal. Just use your email credentials (username and password) and your credit card information should you wish to select Credit card as a payment option.

Can I pay thru check?

Oh, sorry :( As of this moment payment via check is not yet available.


Do you have a delivery charge/fee?

 

Items ordered below Php1,000, a Php100 delivery fee will apply. Php2,000 to Php4,999 delivery charge of Php60. For orders above Php5,000 shipping is free nationwide.

Delivery

What courier do you use?

We use the following courier Partners:
Local: BAE and Lazada fulfillment 
International: UPS, DHL, Aramex, TNT, FedEx, DPEX, 

Do you have your own delivery team?

As of this moment, we are still working to have our own delivery team, however, we are in partnership with the largest and known courier company here in the Philippines so you can make sure the safety and security of your package.

How many days to get my item?

Shipping will depend on the availability of the product.

Do you deliver on weekends?

We'd really love to do that but as of the moment, we are following the courier's schedule of delivery.

Can you deliver it now?

That's a really cool idea, in fact, that's the best delivery timeframe, NOW! However, as of the moment, we follow standard shipping time frame. We are still looking into the option of expediting an item (Express Delivery) and as soon as it becomes available, we'll be happy to let you know.

What time do I expect my item?

Items placed online will be delivered by our respected courier. We can contact the courier for you or you may also contact the courier on your end. You will also be notified by the courier if the package is about to arrive.

I want my item to arrive on a specific day and time?

We can advise the courier of the date that you want your item to be delivered but we can't promise that they can deliver it to your specified time-frame as we will take uncontrollable factors into consideration. 

Can I pick up the item?

As of the moment, the courier (BAE) does not accept pick-up of items in their hubs.

What’s your delivery schedule?

Delivery timelines are based on Monday - Friday business days.
Shipping may take longer during holidays and bad weather.
When do you plan your deliveries?

Shipping will take 5-7 business days for areas within Metro Manila and 6-9 business days for Provincial area.
For items Ship from Overseas:
Singapore: 7-10 business days
China: 8-14 working days

Can I change my shipping address?

Yes we can change it for you! 
Email our team: IT. Customer Service will help you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email us at orders@ichibantekno.com 

Do you do meet ups?

Online shops are very famous and well-known business, however, we are an e-commerce company all transactions are done online or over the phone and we deliver products using a door to door system.

Returns 

What’s your return and exchange policy? 

 

MANUFACTURER'S DEFECT

Our products are carefully curated and picked from only the top brands in the world. However, we understand that defects do happen. In the rare event of a manufacturer's defect, we will gladly accept exchanges within 7 days of receipt of the product. Please reach us at the contact details below in the event you encounter a likely defect. We will walk you through some troubleshooting procedures and then have the product undergo technical evaluation in our office.

Please note that manufacturer defect does not cover items that have clearly been damaged through improper use, negligence, or wear and tear.

CONTACT DETAILS:

Email Address: support@ichibantekno.com


NO DEFECTS

In order to keep costs down and continue to pass on these savings to our customers, we do not accept returns or exchanges on products without manufacturer's defects. We encourage you to carefully select the items you purchase and we’re here to help you in your shopping experience to ensure you select the right product for you. Please don’t hesitate to contact us.

Do I get 100% refund?

We value and understand our customers hard earned money and yes we do the full refund for your ordered items that have been canceled no cancellation fee will be applied.

Does it have a warranty? Official Warranty?

Please visit the website of the manufacturer for the current and complete warranty information. All warranties are subject to the limited warranty coverage from the manufacturer. The manufacturer reserves the right to interpret the provisions in their warranty information.

Please note that warranty coverage does not include items that have clearly been damaged through improper use, negligence, wear and tear and/or acts of God.

My item is not working, what do I do?

On these rare cases that the item is not working you can seek an assistance via FB messenger:https://www.facebook.com/ichibantekno 
Email:orders@ichibantekno.com,
Web chat support: https://shop.ichibantekno.com/. 
We will walk you through some troubleshooting steps and then have the product undergo technical evaluation in our office.

The item has a physical defect. Can I return it?

Every single product that we offer are thoroughly picked and selected but in such cases, defects still happen in this event we will be happy to accept exchanges within 7 days of receipt of the product.

    Membership

    What is the Difference between Student Membership and Tekno Membership?

    For Student Membership please click here and for Tekno Membership click here

    What is the expiration of my membership account?

    Your premium membership is a 1 year membership. Membership  will not automatically renew.  At the end of your membership year, we will notify you to purchase for subscription. If you want to continue as a premium member you will have to manual submit your credit or debit card information. You can p also pay to our payment gateway partners.

    What happens at the end of my premium membership year?

    If you do not renew your premium membership you will automatically convert into a basic member. You can no longer access promotional pages, discounts, but you can still have your rewards, points and rebates.

    Is there expiration date on basic membership?

    There is no expiration date on a basic membership. Its mean you can still have your rewards, points and rebates.

    I Dont have Paypal acoount, how do i pay?

    You do not need to have a Paypal account to pay for a Tekno and Student Membership and you do not need to create one.  Simply select the payment option, enter in your information and submit your credit or debit card information.

    Can i pay premium membership using Gcash, Coins.ph, 7eleven, Mlhuillier or bank transfer?

    Yes you can! We have different supported payment gateways as mention.

    How can i obtain a copy of my receipt for payment of the registration fee?

    A receipt for payment for the registration fee was automatically sent to the email address provided during registration.  Sometimes emails may land in spam folders or quarantine depending on your IT department settings on your email provider, so please check there first. Or you may email a request to inquiry@ichibantekno.com and we will email you a copy of your receipt.